1.1 These Terms and Conditions apply to football coaching sessions, Academy Programmes, Holiday Camps, Performance Camps, Foundation Programmes, community activities and other services delivered by Ballers Academy or Ballers Academy Foundation.
1.2 Ballers Academy and Ballers Academy Foundation are separate legal organisations. Each organisation is responsible for the programmes, bookings, payments and services that it individually provides.
1.3 In these Terms and Conditions, "we", "us" and "our" refer to the organisation responsible for delivering the relevant programme. References to "the Academy" refer to Ballers Academy where it provides the relevant service.
1.4 "Participant" refers to the child, young person or adult registered for an activity. "Parent/Guardian" refers to the parent, legal guardian or authorised person making a booking on behalf of a Participant.
1.5 By completing a booking and accepting these Terms and Conditions, the Parent/Guardian agrees to the applicable registration, payment, attendance, cancellation, safeguarding and conduct requirements.
1.6 Nothing in these Terms and Conditions excludes or restricts statutory consumer rights.
2. Registration and Bookings
2.1 Participants must be registered before attending any programme.
2.2 Places are limited and allocated subject to availability, eligibility and acceptance of registration.
2.3 A paid booking is confirmed once registration has been accepted and the required payment received, unless alternative arrangements have been agreed.
2.4 For free programmes, a place is confirmed once registration has been accepted.
2.5 Parents/Guardians must provide accurate and complete registration information and notify the relevant organisation of any important changes.
2.6 Each confirmed booking reserves a place for the specified programme, dates or term.
2.7 Places cannot be transferred to another Participant without prior agreement.
3. Payments and Booking Commitments
3.1 Programme fees and payment requirements will be communicated before booking.
3.2 Full payment is normally required to secure a paid place unless an alternative arrangement has been agreed.
3.3 Confirmed bookings are used to plan staffing, facility hire, coaching provision, equipment and operational requirements.
3.4 Parents/Guardians must ensure payment is received by the communicated deadline.
3.5 Where payment is not received, a booking may be cancelled and the place offered to another Participant, following any reasonable notice required.
3.6 Once a booking is confirmed, any cancellation or withdrawal is subject to the applicable provisions of these Terms and Conditions.
4. Consumer Rights and General Cancellation Policy
4.1 Bookings for leisure activities taking place on specified dates or during specified periods will generally be exempt from the standard 14-day cooling-off cancellation right under Regulation 28 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, where that exemption applies.
4.2 This exemption does not remove other statutory consumer rights.
4.3 Where a Parent/Guardian voluntarily cancels a confirmed booking or withdraws a Participant, there is no automatic entitlement to a refund, credit, transfer or replacement booking.
4.4 Reasonable cancellation charges may be applied to recover genuine financial losses directly resulting from cancellation, including lost income from a reserved place that cannot reasonably be filled, unavoidable staffing and facility costs, and other reasonable costs directly attributable to the cancellation.
4.5 Cancellation charges will take account of costs saved, income recovered, reasonable opportunities to fill a cancelled place and other relevant circumstances. The same loss will not be recovered twice.
4.6 Where genuine recoverable losses equal the full booking fee, the full fee may be retained.
4.7 Where payments exceed the amount lawfully recoverable following cancellation, the appropriate difference will be refunded.
4.8 Discretionary refunds, credits, transfers, fee reductions and replacement bookings will not ordinarily be offered where there is no legal or contractual entitlement.
4.9 All statutory consumer rights remain unaffected.
5. Academy Programmes and Full-Term Booking Commitments
5.1 Fixed-Term Bookings
Ballers Academy operates structured football coaching programmes with limited places. Each confirmed Academy booking reserves a Participant's place for the full specified term.
5.2 Commitment Upon Booking
Parents/Guardians acknowledge that Ballers Academy relies on confirmed term bookings when arranging staffing, facility hire, coaching provision, equipment and operational commitments.
Once a place is reserved, Ballers Academy may decline other applications or lose the opportunity to offer that place to another Participant.
Parents/Guardians are therefore expected to commit to the full Academy term when registering.
5.3 Parent/Guardian Cancellation or Withdrawal
Where a Parent/Guardian voluntarily cancels a confirmed Academy term booking, withdraws a Participant or decides that the Participant will no longer attend, Ballers Academy will not ordinarily offer a refund, credit, transfer or replacement booking.
This includes cancellations due to changes of mind, holidays, competing activities, personal commitments and changes in personal circumstances, subject to applicable consumer law.
5.4 Financial Losses Following Cancellation
Ballers Academy reserves the right to retain booking fees, including the full term fee where legally justified, to recover reasonable financial losses directly resulting from the cancellation.
These losses may include:
Lost income from a reserved place that cannot reasonably be filled.
Unavoidable coaching and staffing commitments.
Facility hire costs that cannot reasonably be cancelled or recovered.
Reasonable additional administrative costs directly arising from cancellation.
Ballers Academy will take reasonable steps to minimise its losses and account for any costs saved or replacement income received.
5.5 Limited Places and Replacement Participants
Ballers Academy cannot guarantee that a cancelled place can be filled, particularly where a term has already started or coaching groups have been finalised.
Where a cancelled place cannot reasonably be filled, the loss of income may justify retaining all or a substantial part of the original booking fee.
Where another paying Participant takes the cancelled place, replacement income and any relevant additional costs will be taken into account when assessing the financial loss.
5.6 Non-Attendance During an Academy Term
Where a Participant remains registered for an Academy term but misses one or more sessions that proceed as agreed, no refund, credit, transfer, replacement session, fee reduction or extension will normally be provided.
This applies to non-attendance caused by holidays, illness, injury, personal commitments, transport arrangements, ordinary weather conditions or a decision not to attend.
5.7 Pauses and Extensions
Academy term bookings cannot ordinarily be paused, frozen, carried forward or extended at a Parent/Guardian's request.
5.8 Statutory Rights
Nothing in this section excludes or restricts statutory consumer rights. Any legally required refund or remedy will be provided.
6. Holiday Camps and Performance Camps
6.1 Holiday Camps and Performance Camps operate on specified dates with limited capacity.
6.2 Once a booking is confirmed, a place is reserved for the Participant.
6.3 Fees contribute towards coaching, staffing, facility hire, equipment, administration and other operational commitments.
6.4 Where a camp proceeds as scheduled, no refund, credit, transfer or replacement day will normally be provided because a Participant does not attend.
6.5 Where a Parent/Guardian cancels a confirmed camp booking, the cancellation provisions in Section 4 apply.
6.6 Where a camp or part of a camp is cancelled by the programme provider, suitable alternative arrangements or any legally required refund will be considered.
6.7 Participants must attend with appropriate clothing, footwear, food, drinks and any required medication, as communicated before the activity.
6.8 Parents/Guardians are responsible for ensuring Participants arrive and are collected at the designated times.
7. Foundation Programmes and Free Activities
7.1 Ballers Academy Foundation may provide free or funded football coaching programmes and community activities, subject to funding, availability, eligibility and programme requirements.
7.2 Places are limited and Participants are expected to attend regularly.
7.3 Parents/Guardians should notify Ballers Academy Foundation promptly where a Participant cannot attend.
7.4 Repeated non-attendance without reasonable communication may result in a place being withdrawn and offered to another Participant.
7.5 Where reasonably practicable, attendance concerns will be communicated before a place is withdrawn.
7.6 Ballers Academy Foundation may reasonably amend, suspend or discontinue programmes where funding, staffing, facilities, safeguarding, safety or other legitimate circumstances require.
7.7 Ballers Academy Foundation is responsible for its own programmes and commitments. Ballers Academy is not automatically responsible for services delivered independently by Ballers Academy Foundation, or vice versa.
7.8 Where paid activities are offered by Ballers Academy Foundation, the relevant payment and cancellation provisions will apply, subject to applicable law and any additional booking information provided.
8. Attendance and Missed Sessions
8.1 Participants are expected to attend all booked sessions wherever reasonably possible.
8.2 Parents/Guardians must ensure Participants arrive on time, properly prepared and with suitable equipment.
8.3 Where a session proceeds as scheduled and is made available to the Participant, non-attendance does not ordinarily entitle the Participant to a refund, credit, transfer, replacement session or extension.
8.4 This includes absence due to holidays, illness, injury, transport arrangements, personal commitments or decisions not to attend because of ordinary weather conditions.
8.5 Missing individual sessions does not automatically cancel a booking for the remaining programme.
8.6 Requests to cancel the remaining programme will be considered under the relevant cancellation policy.
8.7 Statutory consumer rights remain unaffected.
9. Late Collection
9.1 Parents/Guardians must ensure Participants requiring collection are collected at the scheduled finishing time.
9.2 Where a Participant is collected late, a reasonable charge may apply to cover additional supervision, staffing and operational costs.
9.3 A late collection fee of up to £25 may be charged where justified by the additional costs incurred.
9.4 Additional reasonable costs arising from exceptional delays may be recoverable where properly justified.
9.5 Late collection fees will not be used as arbitrary penalties.
9.6 Repeated late collection may result in a review of the Participant's continued attendance.
10. Behaviour and Code of Conduct
10.1 Participants, Parents/Guardians and spectators must behave respectfully towards coaches, staff, volunteers, officials, other Participants and partner organisations.
10.2 Bullying, discrimination, harassment, intimidation, abusive language, threatening behaviour, violence and conduct that puts others at risk will not be tolerated.
10.3 The programme provider may issue warnings, suspend attendance or remove Participants where conduct is inappropriate, disruptive or unsafe.
10.4 Immediate action may be taken without prior warning where necessary to protect Participants, staff or others.
10.5 Serious or repeated misconduct may result in termination of a Participant's place.
10.6 Any refund or retained payment following termination will be assessed fairly, taking account of the circumstances, recoverable losses and applicable consumer law.
10.7 Parents/Guardians may raise concerns through the relevant organisation's published contact details.
11. Medical Information and Participant Welfare
11.1 Parents/Guardians must provide accurate information regarding relevant medical conditions, allergies, injuries, disabilities, additional needs and emergency contacts.
11.2 Relevant changes must be communicated promptly.
11.3 Participants should not attend where they are medically unfit to participate safely.
11.4 Relevant information may be requested where reasonably necessary to assess safe participation.
11.5 Reasonable adjustments will be considered and provided where required by applicable equality legislation.
11.6 Participation may be temporarily restricted where a genuine safety concern exists, subject to applicable legal obligations.
11.7 Requests relating to exceptional personal circumstances may be considered individually. Discretionary concessions are not guaranteed and do not create an automatic entitlement in future.
12. Photography, Video and Media
12.1 Photographs and video recordings may be taken for appropriate coaching, educational, operational and safeguarding purposes, subject to applicable data protection requirements.
12.2 The use of identifiable photographs or recordings of children for advertising, social media, promotional materials or other marketing purposes will be subject to appropriate consent arrangements or another lawful basis where applicable.
12.3 Where consent is relied upon, Parents/Guardians may withdraw consent at any time by contacting the relevant organisation.
12.4 Withdrawal of consent does not invalidate processing previously carried out lawfully. Appropriate steps will be taken regarding future use and material under the organisation's control.
12.5 Personal information and images will be handled in accordance with applicable data protection legislation and the relevant Privacy Policy.
12.6 Parents/Guardians should raise photography, filming or safeguarding concerns directly with the relevant organisation.
13. Personal Belongings and Valuables
13.1 Participants are advised not to bring unnecessary valuables, cash, jewellery, mobile phones, electronic devices or expensive personal belongings to activities.
13.2 Parents/Guardians should ensure Participants understand the importance of taking reasonable care of personal belongings.
13.3 Secure storage facilities are not generally provided unless expressly stated.
13.4 Neither organisation is responsible for loss, theft or damage arising from circumstances for which it has no legal liability.
13.5 Nothing in this section excludes liability for negligence or other matters where liability cannot lawfully be excluded.
14. Programme Changes
14.1 Reasonable changes may be made to coaches, venues, session arrangements, programme content, dates or times where legitimate operational, staffing, facility, safeguarding or safety reasons arise.
14.2 Reasonable efforts will be made to minimise disruption and notify affected Parents/Guardians.
14.3 Changes will not materially alter the contracted service without appropriate consideration of the Participant's interests and statutory rights.
14.4 Where a material change means the agreed service cannot reasonably be provided, applicable cancellation or refund rights will be respected.
14.5 The availability of a particular coach is not guaranteed unless expressly agreed as part of the booking.
15. Events Beyond Our Reasonable Control
15.1 Programmes may be delayed, interrupted or cancelled due to circumstances genuinely beyond the relevant organisation's reasonable control.
15.2 Such circumstances may include severe weather, flooding, natural disasters, public health emergencies, unexpected venue closures, utility failures, government restrictions or other unavoidable events.
15.3 Reasonable steps will be taken to minimise disruption and provide a suitable alternative arrangement where practicable.
15.4 Neither organisation will be responsible for losses arising solely from circumstances beyond its reasonable control where it has no legal liability.
15.5 Where contracted services cannot be provided, any legally required refund or remedy will be provided.
15.6 Nothing in this section excludes liability or statutory rights where doing so would be unlawful.
16. Adverse Weather and Unsafe Playing Conditions
16.1 Sessions During Normal Weather
Football coaching activities operate throughout the year.
Sessions will normally proceed during rain, cold temperatures, wet conditions and other typical British weather conditions, provided the relevant organisation considers the environment safe and appropriate.
Parents/Guardians are responsible for ensuring Participants wear suitable clothing and footwear.
16.2 Weather Warnings and Safety Assessments
The issuing of a weather warning does not automatically result in cancellation.
The programme provider will reasonably assess actual weather conditions, official warnings, playing surfaces, venue restrictions, accessibility and relevant safety risks.
The programme provider may cancel, postpone, relocate, shorten or amend sessions where conditions are genuinely considered unsafe or unsuitable.
The safety and welfare of Participants, coaching staff and spectators will remain the priority.
16.3 Non-Attendance Due to Weather
Where a session proceeds as scheduled and remains safely available, a Parent/Guardian's decision not to bring a Participant due to rain, cold weather, forecast conditions, personal preference or other weather-related concerns will normally be treated as non-attendance.
In such circumstances, no refund, credit, transfer, replacement session, fee reduction or extension will ordinarily be provided.
Parents/Guardians remain responsible for assessing their individual travel circumstances and deciding whether attendance is appropriate.
Exceptional circumstances will be considered where legally relevant.
16.4 Cancellations Due to Unsafe Conditions
Where severe weather, storms, flooding, snow, ice, extreme temperatures, unsafe playing surfaces, venue restrictions or other relevant circumstances prevent safe or practicable delivery, the programme provider may cancel or postpone the affected session.
Where reasonably practicable, a suitable replacement session or alternative arrangement will be offered.
Replacement arrangements will take account of the programme, age group, venue, timing, reasonable notice and interests of affected Participants.
16.5 Refunds Following Weather Cancellations
Cancellation or rearrangement due to adverse weather does not automatically entitle Parents/Guardians to additional complimentary coaching or discretionary compensation.
Where a suitable replacement session can reasonably be provided and agreed, the programme provider will normally seek to deliver the affected coaching through that arrangement.
Where an appropriate alternative cannot be provided or agreed, any refund or remedy legally due for the undelivered service will be provided.
Discretionary refunds, credits, transfers or additional compensation will not ordinarily be offered beyond contractual and legal obligations.
16.6 Rearranged Sessions and Non-Attendance
Where a session is cancelled due to adverse weather or unsafe conditions, a replacement session may be arranged.
Reasonable efforts will be made to provide suitable arrangements and reasonable advance notice.
Where a Parent/Guardian accepts a replacement session, or the replacement forms part of a fair and reasonable rescheduling arrangement under the booking contract, and the Participant subsequently fails to attend, this will normally be treated as non-attendance.
In these circumstances, no further replacement session, refund, credit, transfer, fee reduction or extension will ordinarily be provided solely because the Participant did not attend.
The programme provider is not obliged to offer repeated alternative dates where a suitable replacement session has been agreed and made available.
Where a proposed replacement is unsuitable and has not been accepted, the circumstances and any applicable legal entitlements will be considered fairly.
16.7 Short Notice Cancellations
Weather and playing conditions may change unexpectedly.
Sessions may therefore be cancelled or ended at short notice, including immediately before or during an activity, where genuine safety concerns arise.
Reasonable efforts will be made to notify Parents/Guardians as soon as practicable.
Any legally required remedy will take account of services already delivered and any suitable replacement arrangements.
16.8 Travel and Additional Expenses
Parents/Guardians remain responsible for travel and transport arrangements.
The programme provider will not be responsible for additional travel, accommodation or other consequential expenses arising from unavoidable weather-related changes, except where liability cannot lawfully be excluded.
16.9 Consumer Rights
Nothing in this section excludes or restricts statutory consumer rights.
17. Partner Organisations and Venues
17.1 Ballers Academy and Ballers Academy Foundation may work with clubs, schools, local authorities, facility providers and other organisations.
17.2 Participants and Parents/Guardians must comply with reasonable venue and partner organisation requirements communicated to them.
17.3 Each organisation remains responsible for its own contractual and legal obligations and any third-party actions for which it is legally responsible.
17.4 Neither organisation automatically assumes contractual responsibility for programmes independently provided by the other.
18. Health, Safety and Safeguarding
18.1 Ballers Academy and Ballers Academy Foundation are committed to providing safe and appropriate environments for Participants.
18.2 Participants must follow reasonable safety instructions given by coaches and staff.
18.3 Parents/Guardians must provide accurate emergency contact and relevant medical information.
18.4 Football and physical activities involve inherent risks of injury.
18.5 Reasonable care will be taken when organising and delivering activities, although not every inherent sporting risk can be eliminated.
18.6 Appropriate action may be taken where genuine safety or safeguarding concerns arise.
18.7 Nothing in these Terms and Conditions removes any legal duty of care or safeguarding responsibility.
19. Liability
19.1 Each organisation will provide its services with reasonable care and skill as required by applicable law.
19.2 Nothing in these Terms and Conditions excludes or restricts liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or other liability that cannot lawfully be excluded.
19.3 Neither organisation will be responsible for losses that are not caused by a breach of its legal or contractual obligations, or for circumstances where it has no legal liability.
19.4 Where an organisation is legally responsible for a loss, its liability will be determined in accordance with applicable law.
19.5 These Terms and Conditions do not impose a general liability cap that would unlawfully restrict statutory remedies.
20. Complaints, Refund Requests and Exceptional Circumstances
20.1 Parents/Guardians wishing to raise a complaint, cancellation request or refund request should contact the organisation responsible for the booking using its published contact details.
20.2 Requests should include sufficient information to identify the Participant, programme, booking and relevant circumstances.
20.3 Requests will be considered fairly with reference to these Terms and Conditions, relevant evidence and applicable consumer law.
20.4 Requests for discretionary refunds, credits, transfers, replacement sessions or compensation may be declined where there is no contractual or legal entitlement.
20.5 A discretionary concession offered on one occasion does not create an automatic entitlement to the same arrangement in future.
20.6 Legally required refunds will be processed within the applicable legal timeframe.
20.7 Parents/Guardians retain the right to challenge decisions and pursue remedies available under applicable law.
21. Changes to Terms and Severability
21.1 These Terms and Conditions may be updated to reflect changes in legislation, safeguarding, operations or programme delivery.
21.2 Material changes will not be imposed retrospectively on existing bookings without a valid contractual or legal basis.
21.3 The version accepted at the time of booking will normally apply to that booking, subject to any subsequent changes validly agreed.
21.4 If any provision is found to be unlawful or unenforceable, the remaining provisions will continue to apply where legally possible.
21.5 A decision not to enforce a provision on one occasion does not prevent it being enforced in future, subject to applicable law.
22. Acceptance of Terms and Conditions
22.1 By submitting a registration and accepting these Terms and Conditions, the Parent/Guardian confirms that they have had the opportunity to read and understand the applicable registration, payment, attendance, cancellation and weather policies.
22.2 Parents/Guardians acknowledge that Academy term bookings reserve limited places and that cancellation may result in fees being retained to cover reasonable recoverable financial losses.
22.3 Parents/Guardians acknowledge that non-attendance at sessions that proceed as agreed does not normally entitle them to refunds, credits, transfers or replacement sessions.
22.4 Parents/Guardians acknowledge that accepted replacement sessions are not ordinarily rearranged again simply because the Participant fails to attend.
22.5 Parents/Guardians acknowledge that Ballers Academy and Ballers Academy Foundation are legally separate organisations, and that their booking is with the organisation providing the relevant programme, as identified in the booking information.
22.6 Nothing in these Terms and Conditions excludes or restricts statutory consumer rights.